You can browse the Site without telling us who you are or revealing any personal information about yourself. To process your requests, The Cay House collects voluntarily submitted information including a user's email address, phone number and first and last name when booking reservations, when making an inquiry, or when requesting a particular service, that personally identifies you or allows The Cay House to contact you. We may send a confirmation of your booking via email, SMS or other means and in the case of room reservations, a pre-arrival message summarizing your confirmation details and preferences.
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect information about you that we consider necessary for achieving this purpose.
CCTV Images and Recordings
To ensure the security of our property, we may have close circuit television systems, or other security camera systems installed which will take visual and/or aural recordings where appropriate and relevant, and we may keep recordings as permitted by applicable laws.
Data Usage and Sharing
The Cay House website and its service providers use your voluntarily submitted information to operate the Site, provide you with convenient access to our website, and for payment processing.
The Cay House use your personal information to provide and charge for services, to facilitate your request, and to assist with a new booking if you are a repeat guest at The Cay House. A transfer of data to third parties may take place for the transmission of credit card data to the processing bank/payment service provider for the purpose of debiting the room price or the costs incurred during the stay. Further to comply with our legal obligations such as financial reporting requirements imposed by government authorities, to safeguard our legal rights including (without limitation) in relation to the defense of any claims, and to cooperate with law enforcement agencies, government authorities, regulators and/or the court in connection with proceedings or investigations when we are compelled to do so.
Data Usage and Sharing Cont'd.
In addition, your personal information such as email address is used to help keep you up to date with the latest information, and offers that we think may be of interest to you. If you are not interested in receiving such information you can let us know through our contact form.
Cookies and Analytics
Protecting Your Personal Information
The Cay House takes precautions, including procedural and technical safeguards to protect your personal information against loss, theft and misuse, as well as unauthorized access and disclosure to protect your privacy, including the use of industry standard Secure Socket Layers (SSL) encryption technology, and "firewalls".
The Cay House may display personal testimonials of satisfied customers on our Site in addition to other endorsements. By posting public content about us, you consent that we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us through our contact form.
You can exercise your rights and request that the information we've collected from you be corrected, updated or deleted. If you wish to correct or updated, or have your personal data deleted if we no longer have a lawful ground for use, please contact us either through our contact form or email firstname.lastname@example.org
How to Contact Us